Service Advisor
3 weeks ago
Job Summary:
We are seeking a skilled Service Advisor to join our team at Love's Travel Stops & Country Store. As a Service Advisor, you will be the primary contact between customers and our sales department, providing exceptional customer service and ensuring satisfaction through effective salesmanship and operational management.
Key Responsibilities:
- Maintain a safe and clean facility, ensuring a positive customer experience.
- Greet customers, address vehicle service needs, and document issues in a timely and professional manner.
- Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals to ensure customer satisfaction.
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work, building trust and loyalty.
- Handle customer complaints and resolve concerns in a fair and efficient manner.
Requirements:
- Education: High School Diploma or equivalent preferred.
- Experience: 6 months in customer service or sales preferred.
- Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
Work Environment:
Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.
Equal Employment Opportunity:
Love's Travel Stops Inc. and Its Affiliates provide equal employment opportunities, complying with applicable laws governing nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics.
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