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Client Services Coordinator

2 months ago

Edison, New Jersey, United States Careers Integrated Resources Inc Full time

**Job Title:** Account Manager

**Job Summary:**

We are seeking a highly skilled Account Manager to join our team at Careers Integrated Resources Inc. As an Account Manager, you will be responsible for overseeing a portfolio of clients and providing exceptional customer service to clients and contingent workers.

**Key Responsibilities:**

• Manage a portfolio of clients, ensuring consistent communication and maintaining strong relationships.

• Serve as the primary point of contact for client inquiries and issues, providing a high level of customer service.

• Ensure client requirements are fully understood and met, including timely and high-quality resume submissions.

• Collaborate with the recruiting team to match qualified candidates to client job openings.

• Follow up on candidate submissions, ensuring they are progressing through the interview process.

• Prepare candidates for interviews, providing necessary guidance and information to improve their chances of success.

• Work closely with the onboarding team to coordinate the onboarding process for new hires, ensuring a smooth and timely start.

• Address any issues that arise during the onboarding process and provide support to both clients and candidates.

• Generate and analyze various reports to measure productivity, track key metrics, and identify areas for improvement.

**Requirements:**

• Excellent verbal, written, and organizational skills.

• Strong commitment to customer service.

• Ability to work independently with minimal supervision.

• Ethical and professional conduct in all client, candidate, and peer interactions.

• Proficiencies in: Windows, MS Word, MS Excel, PowerPoint, and Web Browsers.