Senior Coffee Service Manager

1 week ago


Madison, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full time
Job Description

The Senior Coffee Service Manager will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee's Mission and Values, under the supervision of the Café Manager.

This role is responsible for leading cafe operations, ensuring positive financial results, developing and maintaining a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes. The successful candidate will be responsible for training and developing co-workers, delegating specific responsibilities using Café Functional Architecture Model, and ensuring the cafe's coffee, food and administrative functions provide a remarkable customer experience.

Responsibilities:

  • Deliver café's positive financial results in accordance to budget.
  • Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
  • Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
  • Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café's coffee, food and administrative functions provide a remarkable customer experience with Colectivo's people, products and environments.
  • Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

Requirements:

Education and Qualifications

A college degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Skills and Qualifications

Proficient skill level for POS and computer programs.

Knowledge of basic mathematics for business usage.

Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English.

Completed Colectivo Café training programs Register, SB, 300 level bar certification, New Hire Orientation.

Estimated Salary:

$45,000 - $60,000 per year.



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