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Retail Operations Supervisor

2 months ago

Sacramento, California, United States Chico's Full time
Join Our Dynamic Team

At Chico's, we pride ourselves on being customer-centric, innovative, and fostering an exceptional workplace culture. We invite you to explore the opportunity to become an integral part of our team.

POSITION SUMMARY:

The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to cultivate a customer and product-driven sales environment. This position is pivotal in managing sales operations, safeguarding assets, and overseeing human resources functions to ensure an outstanding customer experience and optimal profitability.


KEY RESPONSIBILITIES:

Performance Management
  • Evaluate sales metrics and KPIs to identify business needs; collaborate with the Store Manager to implement effective sales strategies.
  • Set and communicate clear expectations, holding the store team accountable for meeting brand standards and performance goals.
  • Manage payroll and inventory budgets effectively.
  • Oversee essential operational tasks including scheduling, shrink audits, inventory management, and payroll accuracy.
  • Conduct all financial transactions in compliance with company policies, ensuring accuracy in cash handling and reporting.
  • Ensure adherence to legal regulations, loss prevention policies, and operational procedures; provide training to associates on proper controls.
  • Administer operational processes such as inventory receipt and daily merchandise replenishment.
  • Maintain visual merchandising and store organization in alignment with brand standards.
  • Foster a high-performance culture, motivating the sales team to achieve sales and productivity targets.
  • Train and mentor the sales team on product knowledge and customer engagement techniques.

Team Development
  • Inspire and motivate the store team, promoting a shared vision while exemplifying core values.
  • Encourage a collaborative approach to problem-solving within the team.
  • Communicate effectively with the store team and Store Manager to drive positive changes.
  • Pursue personal development opportunities and actively seek feedback to enhance leadership skills.

Customer Engagement
  • Exemplify and promote the principles of exceptional customer service, ensuring a seamless omni-channel experience.
  • Demonstrate sales techniques and share product knowledge with customers; assist in product selection based on customer preferences.
  • Address and resolve customer concerns promptly.
  • Ensure an efficient checkout experience, staying informed on policies regarding payments, returns, and exchanges.
  • Encourage team members to maintain consistent communication with clients through customer engagement initiatives.

Talent Management
  • Assist in recruiting, hiring, and developing a high-performing team.
  • Support and implement training programs to enhance team skills.
  • Evaluate and coach team performance regularly.
  • Collaborate with the Store Manager to address human resources matters effectively.
  • Recognize and reward team members for exceptional performance to boost engagement.
  • Ensure compliance with all employment practices and policies.

OTHER DUTIES:
This role may encompass various responsibilities across different brands, and duties may vary accordingly.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • 2+ years of experience in retail management preferred.
  • Must be at least 18 years old.
  • Excellent verbal and written communication skills.
  • Able to adapt to technology utilized by the company.
  • Proven track record in customer service and sales leadership.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Demonstrated leadership abilities and team-building skills.
  • Knowledge of administrative functions related to store operations.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is essential to meet company objectives; flexibility to work varied hours, including nights and weekends, is required.

PHYSICAL REQUIREMENTS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of job duties.

We are continuously seeking talented individuals to join our retail teams. Applications are welcome at any time, and we will review your qualifications against our position requirements when openings arise. Accommodation is available for applicants with disabilities during the application process.