Customer Service Representative

7 days ago

Dallas, Texas, United States Chefs' Warehouse Full time
About The Chefs' Warehouse

The Chefs' Warehouse, Inc. is a leading provider of exceptional quality and brand building with broadline food service distribution for over 35 years. With a strong focus on customer satisfaction, we introduce more than 2,000 artisan producers of the world's finest ingredients from over 40 countries to the finest chefs in the world.

Mission and Values

Our mission is to provide the world's greatest ingredients to the world's best chefs. We are guided by our C.H.E.F.S. Values:

  • Curious & Creative - We strive to innovate and improve our services.
  • Hungry For Food & Results - We are passionate about delivering exceptional results.
  • Entrepreneurial - We encourage creativity and initiative.
  • Forward Thinking & Flexible - We adapt to changing circumstances and prioritize flexibility.
  • Supportive (Of Peers & Chefs) - We foster a culture of collaboration and support.
Job Summary

We are seeking a skilled problem solver to join our team as a Customer Service Representative. The successful candidate will have a strong command of our customer service policies and be well-trained in product knowledge to provide quick and accurate assistance to customers.

Key Responsibilities
  • Receive and respond to customer inquiries via phone, email, and other channels.
  • Process orders and resolve customer issues in a timely and professional manner.
  • Work closely with the outside sales team to resolve customer complaints and issues.
  • Build and maintain strong relationships with customers to ensure their satisfaction.
  • Assist with processing special orders and customer price lists.
  • Run credits as approved by management.
  • Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
Requirements
  • High School Diploma or higher degree required.
  • 2-4 years of meat industry experience required.
  • Minimum 4 years in customer service/sales required.
  • Ability to read, write, and speak fluently in English language required. Spanish a plus.
  • Strong technology and computer skills required. Experience with Canopy system a plus.
  • Must be a team player with a positive attitude.
  • Self-motivated, professional ability to multitask, and work well under pressure.
Perks and Benefits
  • Paid Vacations, Paid Holidays
  • Health, Dental and Medical Benefits
  • Weekly pay
  • Life Insurance
  • 5% above cost for our high-quality food products
  • Employee discounts for travel and events
  • 401k
  • Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws.

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