IT Technical Representative

1 week ago

Norfolk, Virginia, United States Spectrum Comm Full time

Spectrum Comm is seeking a highly skilled Technical Representative to support our proposal for a new program. As a key member of our team, you will be responsible for managing NMCI/NGEN toolsets and asset management systems, ensuring seamless communication with Government civilian, Military personnel, and other Contractors at all levels of staff and management.

Key Responsibilities:

  • Manage NMCI/NGEN toolsets and asset management systems.
  • Communicate effectively with Government civilian, Military personnel, and other Contractors.
  • Ensure customer satisfaction and requirements are fully met.

Requirements:

  • General Experience: At least five (5) years of experience as an IT Customer Technical Representative (CTR).
  • Specialized Experience: Meet operational requirements and hold minimum credentials based on DoD 8570.01-M, Information Assurance Workforce Improvement Program, DoD 8140.01.

Under this task, the contractor will:

  1. Prepare activity reports and progress reports related to the information systems audit functions.
  2. Provide activity-specific input to obtain maximum service support in accordance with the terms of the NMCI/NGEN contract.
  3. Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures as well as the NMCI/NGEN contract.
  4. Act as the focal point for command input to the Regional CTR regarding NMCI orders, requirements, service delivery, payment entitlement, and contractor performance.
  5. Act as the primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel in relation to NMCI and third-party requirements and issues.
  6. Provide technical oversight and disseminate guidance to customers based on communications from USFF and NMCI.
  7. Develop and maintain a standardized repeatable process for obtaining metrics for budget, administrative, and asset data.
  8. Review and analyze IT asset data in the NMCI Enterprise Tool (NET).
  9. Develop and integrate user account management and other account management processes (e.g., file share/disk space management, MAC requests, content management, etc.).
  10. Provide support and communicate with customer service representatives to resolve account creation or logical move issues.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

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