Help Desk Operations Associate

1 day ago


Union, Missouri, United States Staffmark Group Full time

A new opportunity has arisen for a skilled Help Desk Associate at a leading company in Union, MO. As a member of our team, you will play a critical role in providing technical support and resolving issues with computer systems and software.

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our Help Desk team. The ideal candidate will have experience in software installation and workstation support, as well as proficiency with Microsoft Teams and other Microsoft 365 applications.

Duties and Responsibilities:

  • Provide technical support and troubleshoot issues with computer systems and software.
  • Build and configure new computer systems, loading user profiles and ensuring optimal performance.
  • Deliver training for users on various applications, including Microsoft Teams and other Microsoft 365 tools.
  • Assist with onboarding and offboarding tasks, ensuring a smooth transition for new employees.
  • Participate in scheduled weekend maintenance rotations to ensure system uptime.

Requirements:

  • 1+ year of experience in technical support or a related field.
  • Strong knowledge of Windows 10 Operating System, including setup and configuration.
  • Understanding of networking concepts, server hardware, switching hardware, and cabling.

What We Offer:

The estimated salary for this position is $28/hour, with excellent benefits provided upon hire. Our partner company values its employees and offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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