Store Operations Manager

1 day ago


Nashville, Tennessee, United States Domino's Franchise Full time
Job Overview

As a General Manager at Domino's Franchise, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role requires strong leadership and communication skills, as well as the ability to foster a sense of urgency with each and every order.

Key Responsibilities
  • Team Leadership: Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
  • Operations Management: Oversee total store operations, including ensuring the store is set up properly and ready to receive orders upon time of open, and maintaining staffing levels that mirror the needs of business at any point of the day.
  • Customer Service: Provide quality customer service to internal and external customers both over the phone and in person, and ensure every unhappy customer is a returning customer.
  • Inventory Management: Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery, and ensure vehicle used for delivery pass inspection, both mechanically and visually.
  • Training and Development: Actively train the GMIT on all aspects of store operations, and contribute to and promote an atmosphere of teamwork, energy, and fun.
  • Financial Management: Ensure the store is running according to Domino's Operation Evaluation Review standards, and have the ability to read and understand P&L ledger.
Requirements
  • Leadership Skills: Strong leadership and communication skills, with the ability to foster a sense of urgency with each and every order.
  • Operational Knowledge: Knowledge of Domino's Operation Evaluation Review standards, and the ability to ensure the store is running according to these standards.
  • Customer Service Skills: Ability to provide quality customer service to internal and external customers both over the phone and in person.
  • Technical Skills: Ability to read and understand P&L ledger, and have the ability to use a computer-based order entry system.


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