Area Team Lead

4 days ago


Hampton, Virginia, United States Rock Solid Janitorial, Inc. Full time
Job Description

Job Summary:

The Area Team Lead serves as a key member of our operations team at Rock Solid Janitorial, Inc. This role is responsible for supporting the company's mission by effectively utilizing established processes and collaborating with trained teams to deliver exceptional service to our customers.

Key Responsibilities:

  1. Operations Management: Prepare schedules for initial site visits, conduct thorough building inspections, and ensure facilities are properly staffed and equipped.
  2. Team Leadership: Set clear team goals, evaluate progress, and provide coaching and performance documentation for team members.
  3. Customer Liaison: Act as a liaison for communicating directly with customers, provide regular status reports, and resolve any issues that may arise.
  4. Training and Development: Coordinate and set up training classes, assist with additional assignments or projects, and ensure facilities are serviced to standard.
  5. Conflict Resolution: Prevent and resolve conflicts in a positive and professional manner.

Requirements:

  1. Minimum three years of prior training, teaching, or related management experience.
  2. Excellent communication, writing, and organizational skills.
  3. Ability to handle multiple projects concurrently and be result-oriented.
  4. Highly motivated to work independently and in a team environment.
  5. Ability to maintain confidentiality and handle difficult situations professionally.
  6. Ability to train, coach, and motivate staff on effective cleaning practices.
  7. Pass state background checks as required by facility.


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