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Shift Leader

2 months ago

Philadelphia, Pennsylvania, United States Insomnia Cookies Full time
About Insomnia Cookies

Insomnia Cookies is a rapidly growing, late-night sweet indulgence company with a presence in over 290 stores globally. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night.

Job Title: Shift Leader

We are seeking a skilled Shift Leader to join our team at our Imagine What's Possible Location. As a Shift Leader, you will be the captain of our bakery day or night, responsible for predicting the flow of business during a successful shift.

Key Responsibilities:
  • Provide exceptional customer service and quality products to all guests throughout their experience within our bakeries
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the Cookie Crew
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  • Manage cash handling and deposits
Requirements:
  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed
Perks:
  • Flexible part-time work schedules
  • Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before)
  • Paid vacation and sick time off
  • Interactive training & mentorship
  • Pet insurance for your furry loved ones
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • You get to work in a fun, exciting team environment
  • Employee discount and FREE cookies with every shift