Shift Leader

4 weeks ago


Philadelphia, Pennsylvania, United States Rival Bros Coffee Full time

Rival Bros Coffee is seeking a highly skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for ensuring that all service, product quality, organization, and cleanliness standards are being met. You will lead by example in all areas and assist cafe management in maintaining a positive atmosphere during periods of high volume.

Key Responsibilities:

  • Service: Act as Manager on Duty while on shift, maintain excellent customer service, and ensure all staff members on the floor are working efficiently.
  • Quality Control: Ensure staff are making items consistently and up to company standards, regularly taste products, and communicate with the operations manager about retraining needs.
  • Inventory & Organization: Ensure orders are accurate, make par adjustment suggestions, and assist in weekly and monthly product counts.
  • Cleaning & Sanitation: Ensure a high standard of cleanliness is being maintained by staff at all times and monitor routine cleaning tasks.
  • Leadership: Assist in training of new hires, understand and promote efforts to attain quarterly cafe goals, and help cultivate an effective, safe, and positive work environment.

Requirements:

  • Have weekend availability
  • Be comfortable both giving and receiving feedback
  • Be self-motivated and able to complete responsibilities independently
  • Have experience in high volume cafes or restaurants
  • Wish to grow as part of Rival Bros leadership team

Physical Demands:

  • This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in weight
  • This position requires the employee to stand for extended periods of time
  • This position will require the employee to periodically climb stairs, ramps or uneven surfaces

Compensation and Benefits:

  • Competitive pay and excellent tips
  • Medical coverage for all full-time employees
  • 40 hours Paid Sick Leave (City)
  • 40 hours Paid Time Off
  • 401(k) Savings Account (3% Matching)
  • Free bag of coffee every week
  • Free personal drinks any time

We operate on an elevated level of hospitality and always expect to put our best foot forward.


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