Customer Service Department Leader

2 weeks ago


Olympia, Washington, United States Kroger Full time

bJobSummary/bbrbrAsaCustomerServiceDepartmentLeaderatKroger,youwillberesponsibleforcreatinganoutstandingcustomerexperiencethroughexceptionalservice.Youwillestablishandmaintainasafeandcleanenvironmentthatencouragesourcustomerstoreturn.Youwillassistthedepartmentmanagerinreachingsalesandprofitgoalsestablishedforthedepartment,andmonitorallestablishedqualityassurancestandards.Youwillassistindirectingandsupervisingallfunctions,dutiesandactivitiesfortheFront-enddepartment.Youwillsupporttheday-to-dayfunctionsoftheFront-endoperations.Youwillberesponsibleforassistingwiththeexecutionofbestpractices,goalsandFront-endstandardsestablishedforthedepartment.YouwillembracetheCustomer1ststrategyandencourageassociatestodeliverexcellentcustomerservice.Youwilldemonstratethecompany'scorevaluesofrespect,honesty,integrity,diversity,inclusionandsafetyofothers.brbrbResponsibilities/bulliPromotetrustandrespectamongassociates./liliCreateanenvironmentthatenablescustomerstofeelwelcome,importantandappreciatedbyansweringquestionsregardingproductssoldwithinthedepartmentandthroughoutthestore./liliGainandmaintainknowledgeofproductssoldwithinthedepartmentsandbeabletorespondtoquestionsandmakesuggestionsaboutproducts./liliAssistwithmonitoringandcontrolsupplyexpensesforthedepartment./liliAssistwithmanagingcashcontrol,salesandcashitemsandrecordsforthestore./liliManagetheschedulingofFront-endassociatestoprovideadequatedepartmentcoverage./liliAssiststoremanagementinpreparingthestore/departmentbudget,profitandlossreviews,andtakeappropriateactiononallfinancialreports./liliAssistwithcreatingandexecutebudgetsandschedulingoflaborinpartnershipwithstoremanagement./liliAssistinthedevelopmentandimplementationofdepartmentactionplanstoachievedesiredresults./liliCollaboratewithFront-endassociatesandpromoteteamwork./liliDisplayapositiveattitude./liliStaycurrentwithpresent,future,seasonalandspecialads./liliAdheretoallfoodsafetyregulationsandguidelines./liliEnsurepropertemperaturesincasesandcoolersaremaintainedandtemperaturelogsaremaintained./liliReinforcesafetyprogramsbycomplyingwithsafetyproceduresandidentifyunsafeconditionsandnotifystoremanagement./liliPracticepreventivemaintenancebyproperlyinspectingequipmentandnotifyappropriatedepartmentorstoremanagerofanyitemsinneedofrepair./liliNotifymanagementofcustomeroremployeeaccidents./liliReportallsafetyrisksorissues,andillegalactivity,including:robbery,theftorfraud./liliAdheretoalllocal,stateandfederallaws,andcompanyguidelines./liliMustbeabletoperformtheessentialfunctionsofthispositionwithorwithoutreasonableaccommodation./li/ulbrbQualifications/bbrbrbMinimum/bulliAbilitytohandlestressfulsituations./liliEffectivecommunicationskills./liliKnowledgeofbasicmath(counting,addition,andsubtraction)./liliRetailorCustomerServiceexperience./li/ulbDesired/bulliHighschooldiplomaorequivalent./liliManagementexperience./liliSecondlanguage(speaking,readingand/orwriting)./li/ulbrbAboutUs/bbrbrKrogerisaleadingretailerwitharichhistoryofinnovationandcommitmenttocustomersatisfaction.Wetakeprideinservingourcustomerswithapassionforfoodandpeople.Ourcompanyvaluesrespect,honesty,integrity,diversity,inclusionandsafetyofothers.Westrivetocreateawelcomingandengagingenvironmentwhereourassociatescangrowandthrive.Ifyouareinterestedinbecomingavaluedmemberofourteam,applynow.



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