Patient Service Representative
4 days ago
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Key Responsibilities:- First point of contact for our patients, setting the tone for a positive experience
- Exhibits empathy, courtesy, competence, efficiency, and care
- Schedules appointments and procedures, following standard guidelines
- Uses multiple computer and phone systems to fulfill patient needs over phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Advises patients of their responsibilities regarding insurance and referral information
- Outbound calls for health maintenance
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- (k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- High School Diploma/GED (or higher)
- 1+ years of customer service or patient service experience
- 1+ years of experience with basic computer software including Microsoft Office suite
- 1+ years of experience in a medical office or clinic setting
- UCB/ACD Desktop phone system experience
- Basic knowledge of medical terminology
- EPIC experience
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