Service Team Member

2 months ago

Tacoma, Washington, United States Domino's Pizza LLC Full time

Company Overview

As a leading player in the food service industry, we are in search of enthusiastic individuals who possess strong interpersonal skills and a vibrant personality. Our Customer Support Associates are responsible for welcoming customers, managing phone inquiries, processing orders, and assisting in food preparation while ensuring a high standard of customer satisfaction.
This role offers a competitive hourly wage ranging from $15.74 to $16.00, in addition to tips. We adhere to state regulations regarding paid sick leave. Eligible full-time staff will receive employer-sponsored health benefits.

Position Overview

The following description is applicable to all hourly team members within our establishment. Please review the detailed responsibilities outlined below.

Key Responsibilities

  • Utilize all necessary equipment effectively.
  • Manage inventory by transferring ingredients from delivery areas to storage and preparation zones.
  • Prepare food items as per standards.
  • Handle and process customer orders via telephone.
Maintain inventory records and complete relevant documentation.

  • Regularly clean equipment and work areas.
Training
Comprehensive orientation and on-the-job training will be provided.

Communication Skills

Must be able to understand and provide clear written instructions. Effective verbal communication with customers and colleagues is essential for processing orders both over the phone and in person.

Essential Skills/Functions

Ability to perform basic arithmetic operations accurately and swiftly (calculator usage is permitted). Must be capable of providing correct monetary change. Strong verbal, written, and telephone communication skills are necessary for order processing. Manual dexterity and coordination are required to execute tasks efficiently.

Work Environment

EXPOSURE TO:
Variable and occasionally challenging weather conditions when performing outdoor tasks. In-store temperatures may range from 36 degrees in refrigeration areas to over 90 degrees in cooking zones. Sudden temperature fluctuations may occur both indoors and outdoors. Exposure to food odors, cornmeal dust, and confined spaces such as walk-in coolers. Hot surfaces and tools, including ovens that may exceed 500 degrees, as well as sharp edges and moving machinery.

SENSING:
Ability to communicate effectively via telephone. Near and mid-range vision is required for most in-store activities. Depth perception is necessary, along with the ability to distinguish between hot and cold surfaces.

TEMPERAMENTS:
Capability to direct activities, perform repetitive tasks, work independently and collaboratively, handle stress, adhere to strict quality standards, engage with customers, analyze data, and make informed decisions.

Physical Requirements

STANDING:
Most tasks are conducted while standing. Walking surfaces include ceramic tiles and linoleum in food preparation areas. Work surfaces are typically between 36 and 48 inches high.

WALKING:
Walking is generally limited to short distances for brief periods.

SITTING:
Administrative tasks are typically performed at a desk or table.

LIFTING:
Bulk deliveries occur bi-weekly or more frequently, requiring team members to use hand trucks for unloading. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3' x 1.5'. Items are lifted from the floor and stocked onto shelves up to 72 inches high.

CARRYING:
Large items, weighing around 3 pounds, are transported from workstations to storage. Occasionally, heavier items, such as pizza sauce weighing 30 pounds, are moved from storage to the front of the establishment. Trays of pizza dough, weighing approximately 12 pounds, are carried in groups of three over short distances.

PUSHING:
Pushing is required to move trays placed on dollies, with stacks weighing approximately 24 to 30 pounds requiring a force of up to 7.5 pounds to push. Trays may also be pulled.

CLIMBING:
Team members may occasionally need to navigate stairs or use ladders for tasks such as changing prices on signage or performing maintenance.

BENDING:
Forward bending is necessary at the pizza assembly station, with a duration of approximately 30 to 45 seconds at a time, repeated throughout the day. Bending is also required at the front counter and when stocking ingredients.

REACHING:
Reaching is performed continuously, both upward and downward. Tasks may require reaching above 72 inches to operate equipment or adjust signage, as well as reaching down for various tasks.

HAND TASKS:
Eye-hand coordination is crucial, with continuous use of hands throughout the day. Activities often require the use of one or both hands, including shaping pizza dough and assembling pizza boxes. Team members must be adept at handling various tools and equipment.

WORK AIDS:
Team members may need to utilize various tools such as pens, computers, telephones, and food preparation equipment.

Qualifications

Additional Information

Key Responsibilities
Deliver products by vehicle directly to customers; distribute promotional materials as needed.

Requirements
A valid driver's license with a clean driving record is essential. Access to an insured vehicle for delivery purposes is required.

Essential Skills
Strong navigational skills to locate addresses within the designated delivery area. Ability to navigate various terrains, including multi-story buildings and private residences, while carrying products.

Physical Requirements

CARRYING:
During deliveries, team members must carry pizzas, sides, and beverages while managing walking and climbing tasks.

DRIVING:
Deliver products within a specified area, with multiple deliveries expected per shift.

WALKING:
Delivery personnel must travel between the store and delivery vehicle, as well as from the vehicle to the customer's location.

CLIMBING:
Delivery tasks may require navigating multiple flights of stairs.

WORK CONDITIONS

EXPOSURE TO:
Variable and occasionally challenging weather conditions during deliveries.

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