Office Operations Assistant

3 weeks ago


Owings Mills, Maryland, United States Advanced Heating & Cooling LLC Full time

Do you want to make a real difference in people's lives? Consider joining Advanced Heating & Cooling LLC as a Customer Service Coordinator


In this critical role, you will provide top-notch customer service and support to our clients, helping them to resolve issues and achieve their goals.


The estimated salary for this position is $48,000-$58,000 annually, depending on experience and qualifications.


Job Description:

This role involves working closely with our customers to understand their needs and develop solutions that meet their expectations.



  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers via phone, email, and chat.
  • Document customer interactions and update records accordingly.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain strong relationships with customers through proactive outreach and follow-up.

Key Skills:

To succeed in this role, you must have:



  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of emotional intelligence and empathy.
  • Experience with customer relationship management software.
  • Basic understanding of HVAC systems a plus.

What We Offer:

We provide a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, ongoing training and development programs, and opportunities for advancement.



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