Healthcare Customer Service Specialist

4 weeks ago

McFarland, California, United States Advent Full time

Job Type

Part-time

Position Overview

Imagine a workplace where you can truly excel. Picture an organization that values your contributions as much as you value their mission. At ADVENT, this vision becomes a reality.

ADVENT is dedicated to those who strive for excellence and seek a fulfilling career. We encourage you to embrace challenges, foster innovation, and embark on a path where your passion aligns with our purpose. Our approach to healthcare is distinct; we prioritize solutions for our patients and recognize that we may not be the right fit for everyone. However, our commitment to continuous improvement remains steadfast. Together, we possess the creativity and determination to enhance our services while keeping our patients' needs at the forefront.

Are you prepared to rediscover your professional calling? Join us on this journey towards meaningful success.

Key Responsibilities of a Patient Services Representative:

  • Serve as the primary point of contact for patients throughout their treatment experience.
  • Welcome patients and ensure accurate check-in using established electronic health record protocols.
  • Facilitate the ordering of Sleep Study devices through our system.
  • Upload and manage sleep study reports within our database.
  • Review upcoming clinic schedules to verify insurance coverage and necessary patient documentation.
  • Coordinate patient appointments effectively.
  • Handle call center inquiries to provide additional support as needed.
  • Oversee the opening and closing procedures of the clinic according to established guidelines.
  • Ensure all documentation is completed accurately and that patient payments are processed in accordance with insurance policies.
  • Order medical supplies and medications as required, following established protocols.
  • Participate in cross-training as a Medical Assistant.
Qualifications for the Patient Services Representative Role:
  • Previous experience in a medical setting is preferred.
  • Demonstrated ability to manage time effectively and independently.
  • Proven capacity to multitask in a dynamic environment.
  • Experience or interest in working within a performance-driven role.
  • Strong focus on customer service excellence.
  • Proficient in technology, including Outlook, Word, Excel, and Electronic Health Records.
  • Meticulous attention to detail and accuracy in all tasks.
  • Proactive problem solver with a solutions-oriented mindset.
  • Strong work ethic, commitment to teamwork, and a positive attitude.
  • Availability to work three days a week.
Why Choose ADVENT:
  • A culture that promotes kindness, solution-oriented thinking, and encourages inquiries.
  • Generous paid time off and holiday compensation.
  • 401k contribution opportunities.
  • Convenient Monday to Friday schedule, with hours between 8 AM and 5 PM, allowing you to enjoy your evenings and weekends.

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