Printer Field Service Technician

2 hours ago

Honolulu, Hawaii, United States Integral Federal, Inc Full time
Job Title: Printer Field Service Technician

Integral Federal, Inc is seeking a skilled Printer Field Service Technician to join our team. As a key member of our team, you will be responsible for providing local client-facing services, including operations, maintenance, and software integration support for BookMaster One and BookMaster Pro passport personalization printer platforms.

Responsibilities:
  • Perform printer and platform condition evaluations, making adjustments and alignments as necessary.
  • Conduct functional and quality checks of individual units, including disassembly and assembly.
  • Clean and lubricate individual components.
  • Document maintenance services and deliver malfunction reports.
  • Advise on maintenance activities and issues to the Government.
  • Apply software upgrades and patches.
  • Adhere to a schedule for preventative maintenance.
  • Remediate Service Now tickets associated with operations and maintenance service and activity tasks.
  • Support demonstrations and testing as required.
  • Provide printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations.
  • Lead by example to learn and demonstrate best practices for the BookMaster Pro and BookMaster One workflows.
  • Maintain sufficient consumables and parts inventory to support remedial and preventive maintenance requirements.
Qualifications:
  • US Citizenship.
  • Ability to obtain and maintain a U.S. Department of State Security Clearance at the SECRET level.
  • Ability to travel for training, demonstrations, and supplemental support (5% of the time).

We offer a comprehensive total rewards package, including paid parental leave and immediate vesting in our 401(k). Our benefits also include medical, dental, and vision insurance, flexible spending accounts, short-term and long-term disability insurance, life insurance, paid time off and holidays, earned bonuses and awards, professional training reimbursement, paid parking, and an employee assistance program.

Integral Federal, Inc is an Equal Opportunity Employer, committed to hiring and retaining a diverse workforce. We make decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.

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