Customer Service Representative

2 weeks ago

Orange Park, Florida, United States MCI Careers Full time
Job Title: Full-Time Customer Care Agent

Job Type: Full-Time

Location: Orange Park, FL

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.

Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer issues and concerns in a timely and effective manner
  • Provide product and service information to customers
  • Meet or exceed performance metrics and standards
  • Participate in ongoing training and development to improve customer service skills

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Benefits package, including medical, dental, and vision insurance
  • Paid time off and holidays

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.

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