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Customer Service Representative

2 months ago

Bellingham, Washington, United States Bank of the Pacific Full time

Job Summary:

The Customer Service Representative role at Bank of the Pacific is a key position that requires exceptional customer service skills and a passion for delivering memorable experiences. As a CSR, you will be responsible for serving customers, performing account-related transactions, and supporting branch functions.

Key Responsibilities:

  • Assist customers with routine account-related requests and inquiries, such as deposits, withdrawals, funds transfers, and loan payments.
  • Maintain and reconcile cash drawers, adhering to Bank cash handling and security policies.
  • Provide exceptional customer service, greeting customers, and directing them to the appropriate branch representative.
  • Research and resolve customer service issues within given authority, acting as a liaison between the customer and other bank departments when necessary.
  • Comply with bank operations and security procedures, adhering to policy and standards.

Requirements:

  • High School diploma or equivalent.
  • Ability to effectively communicate courteously and professionally in English (both written and oral).
  • Prior cash handling experience preferred.
  • General computer knowledge, basic math skills, and basic keyboarding skills.
  • Exceptional customer service skills, good interpersonal communication skills, and sound reasoning and judgment skills.

Working Conditions:

The Customer Service Representative role is a general office environment, with occasional extended hours and periodic travel.

Physical Requirements:

Able to sit or stand for an extended period, lift up to 20 lbs, and perform other physical demands of the job.