Customer Service Representative

2 weeks ago


Joliet, Illinois, United States Sherwin-Williams Full time

This position involves working closely with customers to understand their needs, provide product information, and ensure customer satisfaction. The role also includes maintaining store standards and achieving sales targets. The position offers health benefits, retirement savings, and a generous time-off package.

**Key Responsibilities:**

  • Deliver exceptional customer service and assist customers in person and over the phone.
  • Build trust relationships with customers and provide personalized solutions.
  • Process sales transactions and achieve sales goals, driving revenue growth and customer loyalty.
  • Maintain accurate and organized work order files and formulas, ensuring seamless operations.
  • Contribute to visual merchandising by stocking shelves, setting up displays, and maintaining store equipment.
  • Assist in making deliveries and loading/unloading trucks, ensuring timely and efficient logistics.

**Minimum Requirements:**

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment.
  • Must be able to retrieve material, lift and carry up to 50 lbs. frequently.
  • Must be willing to work all scheduled hours, including evenings and weekends.

**Preferred Qualifications:**

  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one (1) year experience in delivery, retail, or customer service.
  • Previous experience selling paint and operating tinting and mixing equipment.
  • Ability to communicate in Spanish.


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