Operations Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our District Operations Coordinator and assist with various operational tasks.
Key Responsibilities- Provide administrative support to the District Operations Coordinator, including ordering supplies and managing office operations.
- Assist with seasonal hiring support in the HRB Gateway hiring system.
- Communicate with internal and external customers via phone, email, and chat to resolve technical issues and provide support.
- Utilize software solutions and personal knowledge to identify possible resolutions and escalate issues as needed.
- Document and track customer contacts using software solutions and computer systems.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Attend training related to the effective and efficient performance of job duties.
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Effective communication skills, both written and verbal.
- Ability to interact with all levels of associates.
- Some experience with Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second. We believe in diversity and inclusion and are proud to be an equal opportunity employer.
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Operations Coordinator
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