Operations Coordinator

4 weeks ago


Little Rock, Arkansas, United States H&R Block Full time
About the Role

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our District Operations Coordinator and assist with various operational tasks.

Key Responsibilities
  • Provide administrative support to the District Operations Coordinator, including ordering supplies and managing office operations.
  • Assist with seasonal hiring support in the HRB Gateway hiring system.
  • Communicate with internal and external customers via phone, email, and chat to resolve technical issues and provide support.
  • Utilize software solutions and personal knowledge to identify possible resolutions and escalate issues as needed.
  • Document and track customer contacts using software solutions and computer systems.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective communication skills, both written and verbal.
  • Ability to interact with all levels of associates.
  • Some experience with Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second. We believe in diversity and inclusion and are proud to be an equal opportunity employer.



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