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Senior Housekeeping Operations Manager

2 months ago

Colorado Springs, Colorado, United States Doubletree by Hilton- Colorado Springs Full time

Job Summary

The Doubletree by Hilton Colorado Springs is seeking a highly skilled and experienced Senior Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest level of cleanliness and customer satisfaction in our guest rooms and public areas.

Key Responsibilities

  • Supervise and lead a team of housekeeping staff, providing guidance, training, and coaching to ensure maximum efficiency and productivity.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house operations to ensure compliance with health, safety, and sanitation standards.
  • Develop and implement effective cleaning schedules and procedures to ensure a smooth flow of housekeeping operations.
  • Manage inventory and supplies, ensuring that all necessary materials are available to staff while controlling expenses.
  • Respond to guest requests, concerns, and complaints in a professional and courteous manner, ensuring guest satisfaction and loyalty.
  • Perform other job-related duties as assigned by management.

Requirements

  • Minimum 2 years of experience in hotel housekeeping, with a focus on supervisory or lead roles.
  • Strong attention to detail and ability to maintain high standards of cleanliness and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, management, and guests.