Hotel Guest Service Representative

2 weeks ago


Coralville, Iowa, United States Comfort Inn & Suites Full time
{"title": "Hotel Guest Service Representative", "description": "Job Summary

We are seeking a highly skilled and friendly Hotel Guest Service Representative to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and memorable.

Key Responsibilities
  • Provide warm and friendly greetings to guests, registering them and assigning rooms in a timely and efficient manner.
  • Ensure guest safety by following established security procedures, including fire and tornado protocols.
  • Process and communicate guest special requests and problems to the appropriate department in a timely and acceptable manner.
  • Answer inquiries about hotel services, registration, and local attractions, providing travel directions as needed.
  • Accurately check out guests, communicate departures with housekeeping staff, and make deposits according to KHC cash handling procedures.
  • Maintain the cleanliness and organization of the hotel lobby and front desk area.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods.
What We Offer
  • Competitive starting wages.
  • Health, dental, vision, and other benefits available after 60 days.
  • DailyPay.
  • 401k.
  • Paid training.
  • Paid PTO.
  • Referral program.
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants.
", "lang_code": "en"}

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