Water Damage Restoration Project Coordinator

22 hours ago


Lake Forest, California, United States Fair Restoration Inc Full time
Job Description
At Fair Restoration Inc, we are seeking a highly skilled Water Damage Coordinator to join our team. In this role, you will be responsible for coordinating all aspects of water damage restoration projects, from initial assessment to completion.

Key Responsibilities:
  • Respond promptly to water damage service requests and coordinate on-site assessments with restoration technicians.
  • Schedule on-site assessments with our field restoration technicians in an efficient manner, giving ample time for driving, breaks, and lunch hours.
  • Communicate effectively with property managers, plumbers, construction crews, property owners, insurance adjusters, and other stakeholders to gather necessary information and provide updates throughout the restoration process.
  • Monitor project progress daily and ensure adherence to established timelines and quality standards.
  • Document all project activities, including job scopes, work orders, emails, phone calls, and billing information, accurately and comprehensively.
  • Collaborate with internal teams and external participants to streamline processes and improve service.
  • Be placed on the monthly on-call rotation for one week, 1 to 2 times per month, and dispatch technicians to qualified emergencies.

Requirements:
  • Training in water damage restoration is a plus.
  • Bilingual in English and Spanish, not required but is a plus.
  • Minimum of 2 years of experience in the restoration industry, with specific experience in water damage mitigation and remediation project coordination highly desirable.
  • Experience with efficient scheduling of field technicians within a calendar-based software.
  • Strong knowledge of water damage restoration techniques, equipment, and industry best practices.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients, homeowners, and team members.
  • Empathy, as you will be working with homeowners and tenants who are dealing with an emergency in their homes.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Proficiency in computer applications, specifically DASH.

Benefits:
  • Competitive hourly rate based on experience.
  • Comprehensive benefits package, including medical, dental, and vision coverage along with AFLAC programs.
  • Paid time off and holidays to include your birthday.
  • 401(k) with weekly Safe Harbor matching.
  • Supportive work environment with a focus on teamwork and collaboration.
  • Opportunities to advance within a growing organization.


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