Water Damage Restoration Team Lead

4 weeks ago

Lake Forest, California, United States Fair Restoration Inc Full time
Job Description
At Fair Restoration Inc, we are seeking a highly skilled and experienced Field Supervisor to lead our water damage restoration team. The ideal candidate will have a strong background in the restoration industry and excellent leadership skills.

Key Responsibilities:
  • Lead a team of technicians through each phase of the mitigation and/or environmental project from the initial stage to completion.
  • Maintain regular communications with key stakeholders, including Customer Service, Project Managers, and General Manager, to discuss matters relative to project schedules, changes in the scope of work, material, and personnel resources.
  • Perform and/or direct staff to perform necessary tasks to help expedite the completion of the job, including but not limited to Pickup and ordering materials, moving client contents, and performing necessary repairs at the highest quality while adhering to code regulations and industry standards.
  • Responsible for supervising multiple and different types of jobs in a day, simple, complex, and large loss.
  • Ensure the team provides the best customer experience and makes/recommends adjustments based on experience to serve the best interest of the client and company.
  • Maintaining company-assigned vehicles and restocking supplies, as necessary.
  • Ensure the field team completes and turns in crew/job sheets and job notes at the end of each day.
  • Serve as a role model in following and enforcing company policy and safety procedures while performing services.
  • Assist in the development of technicians through mentoring, coaching, equipping, and encouraging the development of skills through feedback.
  • Assist in job site safety briefings, and provide training within the scope of knowledge.
  • May act as company Site Safety Representative, apply knowledge of industry standards, safety training, and understanding of company policies in enforcing safety guidelines.
  • Maintain trade skills through regular training, as provided by the company.

Requirements:
  • Minimum 3 years experience in a lead technician role in the restoration/mitigation field or experience gained through successfully meeting the job requirements of a Field Supervisor.
  • Valid Drivers License, with a driving record in good standing (Class C).
  • Must be insurable.
  • Bilingual (English/Spanish) preferred.
  • Able to pass Respirator Physical and obtain the respiratory fit exam.
  • Industry certifications are preferred, with the ability to pass medical exams if required for certification.
  • Ability to communicate and provide excellent customer service.
  • Comfortable with utilizing software and applications in accessing documents, forms, reports, etc., and submitting same through company-approved methods.
  • Ability to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging growth opportunities.
  • Strong understanding of safety guidelines and applies to daily tasks.
  • Completed the Site Safety representative training.
  • Expertise in the use of hand tools, power tools, and other miscellaneous equipment to complete the job.
  • Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
  • Can interpret basic to complex instructions/plans/guidelines (i.e. Material Data Sheets, schematics, drawings, etc.).

Working Conditions:
  • Construction job sites are unfinished, new, and damaged.
  • Repetitive L/R hand motion (use of hand and power tools).
  • Agility: bend, squat, crawl, climb stairs, ladders, spaces, twist, push, pull, reach down and overhead.
  • Requires ability to lift heavy objects frequently (up to 50 lbs).
  • Can work in confined spaces.
  • Can work in unsanitary conditions, regularly.
  • Required OT for scheduled work, after-hour response, and weekend options available.

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