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Client Service Supervisor
2 months ago
As a Client Service Supervisor at Canon Solutions America, Inc., you will be responsible for overseeing all on-site business activities for a designated customer account. This includes ensuring compliance with established standards and policies, managing and developing site human resources, and meeting site financial goals.
Your Impact- Production and Workflow: Monitor and ensure compliance with established workflow processes and procedures. Manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines. Supervise efficient and economical utilization of equipment, materials, and labor.
- Supervision and Employee Relations: Ensure performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. Determine developmental goals and conduct periodic performance reviews with direct reports.
- Client Relationship Management: Develop and manage the relationship with the daily and senior-level administrators through formal and informal meetings. Resolve complaints escalated by the customer or other end users in a timely manner.
- People Management and Development: Ensure effective performance management with direct reports and oversee the overall process. Ensure effective two-way communication with direct reports and within the area of responsibility.
- Equipment Knowledge and Care: Establish a working familiarity with equipment capabilities; maintain all equipment to manufacturer's specifications. Keep abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training, and exchange of information.
- Administration and Reporting: Maintain targeted levels of profitability. Manage and control inventory and assets.
This is a customer-facing role, and requires compliance with customer policies and protocols, which, in light of the nature of the customer's business, may include certain health-related screening and/or vaccinations (or proof of prior vaccination). This position will support our customer at site locations throughout the NY metropolitan area. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $62,400 to $74,930/year. Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. Strong customer service and communication skills are required. Must be able to lift up to 50lbs.
