Insurance Customer Service Representative

3 days ago


Des Moines, Iowa, United States Brad Van Meter - State Farm Agent Full time

At Brad Van Meter - State Farm Agent, we are seeking a dedicated and customer-focused individual to join our team as an Insurance Customer Service Representative - State Farm Agent Team Member.

Job Summary

This role involves providing timely and accurate information to our clients while ensuring a positive customer experience. You will be the primary point of contact for addressing inquiries, resolving issues, and offering support on insurance-related matters.

About the Role

As an Insurance Customer Service Representative, your key responsibilities will include:

  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Collaborating with other departments to ensure comprehensive customer support.

You will receive competitive compensation, including an estimated $45,000 annual salary, plus commission/bonus opportunities, paid time off (vacation and personal/sick days), flexible hours, growth potential, and a hiring bonus up to $5,000.

Requirements

To succeed in this role, you should have:

  • A genuine interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented characteristics.
  • Detailed orientation.
  • The ability to proactively solve problems.
  • The capacity to learn computer functions.
  • The ability to work in a team environment.

We offer a collaborative work environment that values teamwork, professionalism, and ongoing development. If you are ready to embark on an exciting career in insurance, we encourage you to apply.



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