Senior Solutions Architect

6 days ago

Altamonte Springs, Florida, United States AdventHealth Full time
Job Title: Senior Solutions Architect

AdventHealth Information Technology is seeking a highly skilled Senior Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and delivering advanced solutions that bridge the gap between technology and healthcare.

Key Responsibilities:
  • Collaborate with clients to understand their unique challenges and objectives related to contact centers, omni-channel communication, AI/machine learning, and healthcare processes.
  • Design comprehensive and scalable solutions that integrate contact center functionalities, omni-channel communication strategies, and AI/machine learning technologies to address healthcare-specific requirements.
  • Develop technical proposals and presentations that effectively communicate the proposed solutions and their benefits to clients.
  • Lead the implementation of solutions, ensuring alignment with industry best practices, security standards, and healthcare regulations.
  • Provide guidance and support to development teams throughout the project lifecycle, ensuring successful delivery within established timelines and budgets.
  • Stay updated with emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.
  • Act as a subject matter expert in healthcare technology, offering insights and recommendations to clients and internal stakeholders.
  • Collaborate with cross-functional teams, including sales, product development, and project management, to ensure seamless execution of projects.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
  • Proven experience as a Solutions Architect, with a focus on contact centers, omni-channel communication, AI/machine learning, CRM, and healthcare solutions.
  • In-depth understanding of contact center operations, including telephony systems, IVR, workforce management, and customer engagement strategies.
  • Familiarity with omni-channel communication platforms and their integration with contact center solutions.
  • Expertise in AI/machine learning technologies and their applications in healthcare, such as predictive analytics, natural language processing, and personalized healthcare solutions.
  • Knowledge of healthcare regulations and compliance standards, including HIPAA.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving abilities and analytical thinking.
  • Ability to work collaboratively in cross-functional teams and lead technical discussions with clients.
Preferred Qualifications:
  • Relevant certifications (e.g. AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
  • Prior experience working in a healthcare IT environment.
  • Knowledge of CRM systems and their integration with healthcare solutions.
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Familiarity with DevOps practices and tools.
  • Proven track record of successful project delivery in healthcare settings.
What We Offer:
  • Award-winning IT Department.
  • Benefits from Day One.
  • Career Development.
  • Whole Person Wellbeing Resources.
  • Shift: Full Time.

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