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Senior Solutions Architect
2 months ago
AdventHealth Information Technology is seeking a highly skilled Senior Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and delivering advanced solutions that bridge the gap between technology and healthcare.
About the Role:The successful candidate will work closely with clients and internal teams to create tailored solutions that drive innovation and efficiency in healthcare delivery. You will be instrumental in collaborating with clients to understand their unique challenges and objectives related to contact centers, omni-channel communication, AI/machine learning, and healthcare processes.
Key Responsibilities:- Design comprehensive and scalable solutions that integrate contact center functionalities, omni-channel communication strategies, and AI/machine learning technologies to address healthcare-specific requirements.
- Develop technical proposals and presentations that effectively communicate the proposed solutions and their benefits to clients.
- Lead the implementation of solutions, ensuring alignment with industry best practices, security standards, and healthcare regulations.
- Provide guidance and support to development teams throughout the project lifecycle, ensuring successful delivery within established timelines and budgets.
- Stay updated with emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.
- Bachelor's degree in Computer Science, Information Technology, or a related field (Masters degree preferred).
- Proven experience as a Solutions Architect, with a focus on contact centers, omni-channel communication, AI/machine learning, CRM, and healthcare solutions.
- In-depth understanding of contact center operations, including telephony systems, IVR, workforce management, and customer engagement strategies.
- Familiarity with omni-channel communication platforms and their integration with contact center solutions.
- Expertise in AI/machine learning technologies and their applications in healthcare, such as predictive analytics, natural language processing, and personalized healthcare solutions.
- Knowledge of healthcare regulations and compliance standards, including HIPAA.
- Relevant certifications (e.g. AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
- Prior experience working in a healthcare IT environment.
- Knowledge of CRM systems and their integration with healthcare solutions.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with DevOps practices and tools.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced Solutions Architect looking for a new challenge, please submit your application.