Sales and Customer Service Expert

3 weeks ago


Beverly, Massachusetts, United States Staples Full time
About the Role

We are seeking a highly skilled Sales and Customer Service Expert to join our team at Staples. As a Sales and Customer Service Expert, you will be responsible for providing exceptional customer service in helping customers find solutions both in-store and through the kiosk.

About Us

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential.

Responsibilities

  • Provide exceptional customer service in helping customers find solutions both in-store and through the kiosk
  • Stay current on technology products, offerings, and services to offer a total solution
  • Respond quickly and resourcefully to customer requests and concerns on the sales floor
  • Ensure the Tech department achieves key metrics, including profitable sales
  • Be flexible on various responsibilities (e.g., cashier, merchandising, returns, other duties as assigned)

Requirements

  • Able to work a flexible schedule based on the store's needs
  • Strong customer service experience
  • Demonstrated ability to engage and speak to customers and understand their needs
  • Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational, and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Benefits

  • Flexible part-time hours, generous paid time off, weekly pay, and career growth opportunities
  • Associate discounts on in-store and online merchandise, services, and warranty plans
  • Discounts at hundreds of retailers, restaurants, and more
  • 401(k) plan with a company match
  • Dental and vision insurance

Estimated Salary: $45,000 - $60,000 per year



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