Member Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.
Key Responsibilities- Provide member service by maintaining a clean and organized sales floor, restocking merchandise, and assisting members with purchasing decisions.
- Resolve member issues and concerns in a timely and professional manner.
- Promote Sam's Club products and services to members, and provide guidance and support on self-service technology.
- Process member purchases, assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
- Assist with the training of Member Frontline Service associates on company processes and procedures.
- High school diploma or equivalent required.
- Previous retail experience, including operating front-end equipment and working with mobile retail applications, preferred.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. You will also have access to our education benefit program, Live Better U, which provides tuition, books, and fees for full-time and part-time associates.
The hourly wage range for this position is $17.00 to $24.00, with additional compensation in the form of premiums paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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