Community Manager
4 weeks ago
We are seeking a highly motivated and organized Community Coordinator to provide exceptional customer service and create a positive and collaborative community experience for our members.
Responsibilities:
Sales Process:
- Assist in scheduling tours and sending out tour reminders
- Greet prospective members and obtain walk-in information
- Enter tour bookings into our system
Goals:
- Meet with the Community Sales Manager to understand location occupancy, sales, marketing, and financial goals
- Assist with reporting on weekly, monthly, and quarterly achievements
- Assist with meeting all occupancy, sales, marketing, and financial goals
Networking:
- Develop connections between members through events and personal introductions
- Create a collaborative environment through events and member engagement
- Prepare and distribute newsletters to keep members informed of upcoming events
Operations:
- Process member move-ins and move-outs
- Perform front desk services, including phone answering and member check-in
- Provide a positive First Impression experience for all members and guests
Customer Service:
- Provide exceptional customer service to all members and prospective members
- Respond to member issues in a timely and professional manner
- Escalate issues to the Community Sales Manager as needed
Billing:
- Assist with the timely billing process
- Enter charges into our system as needed
- Assist members with billing issues and questions
Collections:
- Assist with the collections process to ensure timely payments
- Address and collect on rejected payments within 24 hours
- Use our collections guidelines to perform all tasks related to payments
Requirements:
- Excellent customer service skills
- Effective communication and interpersonal skills
- Basic computer skills, including MS Office
- Knowledge of basic IT
- Ability to multitask and work in a fast-paced environment
- Positive and enthusiastic personality
Qualifications:
- Any combination of education, training, or experience in reception services, marketing, office management, or a related field
Physical Demands:
- Ability to stand for long periods of time
- Ability to operate a computer and monitor for long periods of time
- Ability to lift over 50-60 pounds
Daily Schedule:
8:30 a.m. – 5:30 p.m., Monday – Friday
What We Offer:
A dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.
How to Apply:
Please submit your resume and a cover letter to [insert contact information].
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