Service Excellence Professional

4 weeks ago


Lambertville, New Jersey, United States Work With Your Handz Full time
About UsWe at Work With Your Handz have been serving the West Amwell community for nearly 29 years. Our commitment to quality service is at the heart of everything we do.

We're dedicated to providing top-notch service to our local customers, and our team members are the cornerstone of this effort.

Job OverviewThis role combines customer service and dispatching responsibilities, ensuring seamless communication between customers and technicians while optimizing operations.

A successful candidate will deliver exceptional service, streamline processes, and contribute to a positive company reputation.

Key Responsibilities
  • Manage customer inquiries, resolving issues efficiently and professionally.
  • Process service orders accurately, guaranteeing timely delivery.
  • Handle phone calls, emails, and vendor requests with ease.
  • Analyze dispatch data to optimize routes and make informed decisions.
  • Navigate warranty claims processing to ensure timely resolutions.
  • Support accounts receivable, contributing to financial efficiency and accuracy.
  • Provide detailed information to technicians, ensuring an exceptional customer experience.
  • Coordinate with field personnel to optimize routes and schedules.
  • Communicate effectively with customers, providing updates on service status.
  • Participate in ongoing training programs to foster professional growth.
Requirements
  • Experience in Home Services highly preferred.
  • Minimum 1 year of Customer Service experience.
  • Minimum 1 year of Dispatcher experience.
  • Experience with Service Titan a plus.
  • Data analysis skills to ensure accuracy.
  • Mechanical aptitude.
  • Proficiency in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Customer service software proficiency.
  • Strong problem-solving skills and ability to handle challenging situations.
What We Offer
  • Earn a competitive salary: $18 - $22/hour DOE.
  • Health Insurance.
  • Dental Insurance.
  • 401k with company match.
  • Generous PTO and paid holidays.
  • Company events and Holiday parties.
  • Ongoing training and opportunities for advancement.
  • Be part of a team that truly cares.


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