Service Operations Supervisor

2 weeks ago


Madison Heights, Michigan, United States Micro Center Full time
Service Operations Supervisor

Micro Center is seeking a highly motivated and experienced Service Operations Supervisor to lead our Computer Service Repair Department. As a key member of our team, you will be responsible for ensuring the operational aspects, goals, and metrics of the department are met.

Key Responsibilities:
  • Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
  • Ensure parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
  • Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Ensure customer service standards are met and that difficult customer situations are handled courteously and professionally.
  • Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
  • Responsible for vendor relationship management (parts cost, margin, SLA).
  • Responsible for creating vendor P&Ls.
  • Participate in staffing, orientation, and training activities in the store.
  • Assist with scheduling to ensure proper coverage.
  • Maintain the technical certification level of the shop to ensure proper service and repair of products.
  • Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
Requirements:
  • High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
  • At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire.
  • Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
  • Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
  • Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
Benefits:
  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
  • 401K Plan with Company Match
  • Paid Time Off
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. We are an Equal Opportunity Employer.



  • Madison Heights, Michigan, United States Indian Health Service Full time

    Job SummaryThis position is located at the Mid-Atlantic Service Unit (MASU), Nashville Area Indian Health Service in Madison Heights, VA. The Behavioral Health Supervisor will provide direct patient care and oversight for the outpatient behavioral health program staff who provide comprehensive mental health services to Indian Health Service...

  • Production Supervisor

    3 weeks ago


    Madison Heights, Michigan, United States Kar Nut Products Co Full time

    Job OverviewWe are seeking a highly skilled Production Supervisor to join our team at Kar's Nuts in Madison Heights, MI. As a key member of our production team, you will be responsible for overseeing daily operations, ensuring safe working conditions, and driving productivity to meet our high standards.Key Responsibilities:Lead and train manufacturing...


  • Sterling Heights, Michigan, United States Clean Harbors Full time

    Job Title: Field Service SupervisorClean Harbors is seeking a highly skilled Field Service Supervisor to lead our service line crew in planning, organizing, and coordinating daily operations. This role requires strong leadership and communication skills, as well as the ability to ensure proper equipment operation, drive operational efficiencies, and maintain...


  • Madison Heights, Michigan, United States Indian Health Service Full time

    Job SummaryThis position is located at the Mid-Atlantic Service Unit (MASU), Nashville Area Indian Health Service in Madison Heights, VA.Job ResponsibilitiesProvide direct patient care and oversight for the outpatient behavioral health program staff who provide comprehensive mental health services to Indian Health Service patients.Assist the behavioral...


  • Madison Heights, Michigan, United States Rivian Full time

    About RivianRivian is a pioneering company on a mission to keep the world adventurous forever. This mission encompasses the development of emissions-free Electric Adventure Vehicles and the attraction of like-minded individuals who share a passion for exploration and sustainability.As a company, we challenge conventional norms and push the boundaries of what...

  • Operations Supervisor

    2 weeks ago


    Sterling Heights, Michigan, United States Triumph Financial Full time

    Operations Supervisor Job DescriptionAt Triumph Financial, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, we're committed to...


  • Madison Heights, Michigan, United States Rivian Full time

    About RivianRivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a culture that values adventure and environmental stewardship.Job SummaryThe Assistant Service Operations Manager is a key role that requires a highly motivated and experienced professional to lead and manage local operations,...


  • Madison Heights, Michigan, United States Douglas Dynamics Full time

    About Douglas DynamicsDouglas Dynamics is a leading manufacturer and upfitter of work truck attachments and equipment in North America. Our company values its employees and culture, striving to create a work environment where individuals can succeed professionally and personally.Job SummaryWe are seeking a Manufacturing Supervisor I to oversee the activities...


  • Madison Heights, Michigan, United States Johnson Controls International Full time

    Job Title: Head of ServicesJoin Johnson Controls International as a key member of our team and take on the challenge of leading our Building Automation Controls Service business.About the Role:We are seeking an experienced professional to lead our customer account leadership team, responsible for driving Labor and Material growth and executing the Controls...


  • Madison Heights, Michigan, United States Douglas Dynamics Full time

    About the RoleWe are seeking a highly skilled Manufacturing Supervisor to join our team at Douglas Dynamics. As a key member of our operations team, you will be responsible for overseeing the activities of production workers and ensuring the efficient production of high-quality products.Key ResponsibilitiesSupervise production workers and ensure adherence to...


  • Madison Heights, Michigan, United States Aerotek Full time

    Job SummaryThe Maintenance Technician Lead is responsible for overseeing the maintenance team responsible for repairing and maintaining machinery and equipment in an industrial setting. This role includes managing daily maintenance activities, ensuring that equipment is operating efficiently, and minimizing downtime. The supervisor schedules and coordinates...

  • Machine Operator

    3 weeks ago


    Madison Heights, Michigan, United States Parea Staffing Solutions Full time

    Job SummaryWe are seeking a skilled Machine Operator to join our team at Parea Staffing Solutions. As a Machine Operator, you will be responsible for ensuring the efficient and safe operation of various types of machinery in a manufacturing setting.Key ResponsibilitiesSet up and operate machines according to specifications and production requirementsMonitor...


  • Madison Heights, Michigan, United States Elite School Staffing Full time

    Machine Operator/Helper Job OpportunityWe are seeking a reliable and skilled Machine Operator/Helper to join our team at a busy Madison Heights steel company.Key Responsibilities:Assist in the operation of machinery and equipment in a steel industry setting.Perform tasks such as loading and unloading materials, and maintaining a safe working environment.Work...


  • Madison Heights, Michigan, United States Aerotek Full time

    Job SummaryAerotek is seeking a skilled Maintenance Technician Lead to oversee the maintenance team responsible for repairing and maintaining machinery and equipment in an industrial setting. This role involves managing daily maintenance activities, ensuring equipment efficiency, and minimizing downtime. The supervisor will schedule and coordinate preventive...


  • Sterling Heights, Michigan, United States Virtual Service Operations Full time

    Desktop Support OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Sterling, VA.Responsibilities:Provide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and client center...


  • Madison Heights, Michigan, United States Kar Nut Products Co Full time

    Job Title: Packaging Machine OperatorWe are seeking a skilled Packaging Machine Operator to join our production team at Kar's Nuts - Madison Heights, MI. As a vital member of our supply chain team, you will play a crucial role in ensuring the efficient operation of our packaging machines.Key Responsibilities:Monitor and run various packaging machines to...


  • Madison Heights, Michigan, United States Kar Nut Products Co Full time

    {"title": "Production Supervisor", "description": "Job SummaryWe are seeking a highly motivated and experienced Production Supervisor to join our team at Kar's Nuts in Madison Heights, MI. As a key member of our production team, you will be responsible for ensuring the safe and efficient operation of our packaging room operations.The ideal candidate will...


  • Madison Heights, Michigan, United States Gpac Full time

    {"title": "Director of Operations", "company": "GPAC", "industry": "Heavy and Civil Construction", "job_summary": "GPAC is seeking a strategic Director of Operations to oversee the day-to-day operations of our paving, site development, and pavement maintenance services. The successful candidate will ensure projects are completed efficiently, on time, and...


  • Sterling Heights, Michigan, United States Insight Global Full time

    Position OverviewInsight Global is currently seeking a Warehouse Operations Supervisor to lead our team. This role is essential in managing and coordinating the processes involved in sourcing products for distribution and sales.Key ResponsibilitiesOversee a team of 8-10 personnel, ensuring efficient operations on-site.Collaborate closely with the Sales...


  • Madison Heights, Michigan, United States MNP Full time

    Job Title: Header and Roller OperatorWe are seeking a skilled Header and Roller Operator to join our team at MNP, a leading fastener manufacturer. As a key member of our production team, you will be responsible for setting up and operating cold heading equipment to produce high-quality fasteners.Responsibilities:Set up and operate assigned equipment to...