Customer Service Representative

3 weeks ago


Harwich Port, Massachusetts, United States Mr. Handyman of Cape Cod and the Islands Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Mr. Handyman of Cape Cod and the Islands.

About the Role

This is a full-time opportunity where you will be responsible for handling customer calls, resolving issues, and providing exceptional service to our clients.

Key Responsibilities:
  • Manage incoming calls in a professional and courteous manner
  • Respond to customer complaints and resolve issues promptly
  • Schedule services and dispatch technicians as needed
  • Perform marketing functions to sell additional work and earn business
  • Process payments and maintain accurate records
Requirements
  • Previous customer service experience preferred
  • Strong written and verbal communication skills
  • Computer literate with working knowledge of software applications
  • Detail-oriented with strong data entry skills
Benefits

Our company offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits package varying by location.



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