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Account Management Director
1 week ago
The Director will collaborate closely with Sales, Operations, and other cross-functional teams to meet both organizational and client goals.
The Director will be responsible for:
- Leading and mentoring the account management team, including Account Managers, to drive performance, exceed enrollment targets, and foster customer satisfaction.
- Developing and executing strategic plans for promoting the Citizen Insurance product to nursing homes, aligning with broader company goals.
- Establishing clear performance metrics and KPIs for the team, ensuring alignment with business objectives and delivering on customer commitments.
The Director will also be responsible for overseeing complex or high-priority customer accounts, ensuring the Citizen Insurance product is being utilized effectively and resolving any escalated concerns.
