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Player Services and Cage Operations Supervisor

2 months ago

Catoosa, Oklahoma, United States Cherokee Casino & Resort Full time
Job Overview

As the key leader in our Player Services and Cage operations, you will ensure seamless functionality while delivering outstanding customer experiences. Your role is pivotal in maintaining accuracy and efficiency, while also being the friendly face that enhances guest satisfaction.

Key Responsibilities
  • Prioritize tasks, delegate responsibilities, and mentor your team to foster a collaborative environment.
  • Conduct performance evaluations, provide constructive feedback, and guide team members towards improvement.
  • Ensure compliance with tribal, federal, and company regulations to uphold our integrity.
  • Identify and implement innovative strategies to enhance operational efficiency and productivity.
  • Address and resolve guest and employee concerns creatively, ensuring a harmonious atmosphere.
  • Manage our rewards program to ensure guests feel appreciated and engaged.
  • Build strong relationships with management, staff, and guests to create a welcoming environment.
  • Maintain high service standards, ensuring every interaction is positive.
  • Analyze performance reports, identify trends, and provide insights for optimization.
  • Oversee cash levels in ATMs and kiosks, manage staff closeouts, and ensure financial accuracy.
  • Verify funds, report currency details, and protect sensitive information.
  • Issue winning checks and manage documentation to celebrate guest successes.
  • Coordinate and audit promotional stock to ensure effective campaign execution.
  • Safeguard sensitive information with utmost confidentiality.
Ideal Candidate Profile
  • Proficient in accounting, gaming regulations, and compliance, with a strong understanding of Title 31.
  • Exceptional organizational and communication skills to ensure smooth operations.
  • Ability to deliver exceptional service, creating memorable guest experiences.
  • Strong money-handling skills and attention to detail are essential.
  • Passionate about the casino industry and eager to contribute to its success.
  • Competent in Microsoft Office and adept at working in a fast-paced environment.
Benefits Offered
  • Comprehensive medical plans with prescription coverage and wellness initiatives.
  • Dental and vision insurance options available.
  • 24/7 Telemedicine access for healthcare needs.
  • Flexible spending accounts for medical, dependent care, and commuting expenses.
  • Health savings account (HSA) options for high-deductible plans.
  • Company-sponsored life and disability insurance for peace of mind.
  • Employee Assistance Program (EAP) providing free support for employees and their families.
  • 401(k) retirement plan with a generous company match.
  • Access to earned wages before payday through Earned Wage Access (EWA).
  • Paid time off including vacation, sick leave, bereavement, and holidays.
  • Paid maternity and paternity leave for new parents.
  • Performance-based incentives for salaried employees.
  • Optional insurance add-ons for critical illness and identity theft protection.
Qualifications
  • Minimum of a high school diploma (or equivalent) with at least one year of cash handling or customer service experience.
  • Supervisory experience is preferred.
  • A valid driver's license and gaming authority licensing are required.
  • Ability to thrive in a vibrant environment with exposure to smoke, noise, and bright lights.