Dog Daycare Attendant Shift Leader

2 weeks ago

Nashville, Tennessee, United States Dogtopia of Green Hills Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Dog Daycare Attendant Shift Leader at Dogtopia of Green Hills. As a key member of our team, you will be responsible for ensuring the health, safety, and well-being of our furry guests.

Responsibilities
  • Create effective daily room schedules to ensure a smooth and efficient operation
  • Make copies, receive and send faxes, and monitor confidential information
  • Record health and behavioral notes in the daily activity log and communicate with both shifts
  • Take dogs to appropriate playrooms based on size and temperament and retrieve them
  • Prepare lunches, feedings, medications, and special needs lists based on parent's requests
  • Maintain confidentiality in Dogtopia practices and all aspects of the business
  • Proficient in POS software (training to be provided)
  • Check in and out of daycare dogs, check spa services for departure, stamp passes correctly in the a.m.
  • Note which dogs owe for the day
  • Check in a boarding dog, confirm out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, note every belonging brought and label everything accordingly
  • Create invoices for daycare and boarding dogs correctly
  • Complete payment transactions both cash and credit
  • Create daycare passes and add them to pet profile
  • Conduct evening closing procedures, including transaction totals and balancing the cash drawer
  • Greet all customers promptly and welcoming
  • Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
  • Effectively communicate health and behavior concerns with customers in a professional manner
  • Answer the multi-line phone system, transfer calls, take messages, and communicate messages in a timely manner
  • Utilize training opportunities for the team, such as dog injuries, billing issues, or customer complaints
  • Maintain front desk supplies and inventory
  • Actively communicate team developmental needs and issues with Assistant Manager, General Manager, and the entire management team regularly to ensure growth
  • Proven ability to offer verbal and written feedback to team members to hold accountability to standards
Requirements
  • Must be at least 18 years old to apply
  • Ability to commute/relocate
  • Work Location: In person

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