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Dog Daycare Attendant Shift Leader

2 months ago

Nashville, Tennessee, United States Dogtopia - TN Full time
About Dogtopia - TN

We are a dynamic and growing company that provides top-notch dog daycare, boarding, and spa services. Our team is passionate about delivering exceptional customer experiences and providing a safe and fun environment for our furry friends.

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Shift Leader. As a key member of our management team, you will be responsible for ensuring the smooth operation of our dog daycare and boarding facilities. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Create effective daily room schedules to ensure the well-being and safety of our canine guests
  • Manage confidential information, including health and behavioral notes, and communicate with both shifts
  • Take dogs to appropriate playrooms based on size and temperament and retrieve them
  • Prepare lunches, feedings, medications, and special needs lists based on parent's requests
  • Maintain confidentiality in Dogtopia practices and all aspects of the business
  • Proficient in POS software (training to be provided)
  • Check in and out of daycare dogs, check appropriate spa services for departure, stamp passes correctly in the a.m.
  • Note which dogs owe for the day
  • Check in a boarding dog, confirm out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, note every belonging brought and label everything accordingly
  • Create invoices for daycare and boarding dogs correctly
  • Complete payment transactions both cash and credit
  • Create daycare passes and add them to pet profile
  • Conduct evening closing procedures, including transaction totals and balancing the cash drawer
  • Greet all customers promptly and welcoming
  • Utilize the 3 S system consistently with customers: SMILE, STORY, SATISFACTION to set the example for the team
  • Effectively communicate health and behavior concerns with customers in a professional manner
  • Answer the multi-line phone system, transfer calls, take messages, and communicate messages in a timely manner
  • Utilize training opportunities for the team, such as dog injuries, billing issues, or customer complaints
  • Maintain front desk supplies and inventory
  • Actively communicate team developmental needs and issues with Assistant Manager, General Manager, and the entire management team regularly to ensure growth
  • Proven ability to offer verbal and written feedback to team members to hold accountability to standards
Requirements
  • Must be at least 18 years old to apply
  • High school diploma or equivalent required
  • Previous experience in customer service or a related field preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and leadership skills
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings
  • Ability to lift up to 25 pounds and stand for long periods of time
What We Offer
  • Competitive hourly wages with flexibility in scheduling
  • Opportunities for advancement and professional growth
  • Fun, dynamic team culture with more than 60 locations
  • Additional certification programs available based on merit and interest
  • Education in basic dog obedience and training
  • Bring your dog to work with you (upon successful completion of training)
How to Apply

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you