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Exterior Services Team Leader
2 months ago
EMCOR Government Services is a premier provider of essential facilities maintenance solutions to government and commercial clients. With a vast network of service partners, we ensure consistent service delivery across multiple locations nationwide.
Position Title: Supervisor, Exterior Services
Position Overview:
Oversee a dedicated team responsible for planning and executing services related to outdoor facilities, ensuring alignment with client expectations. Act as a liaison between clients and the EMCOR Account Management team. Responsible for coordinating contractor services and addressing customer inquiries promptly.
Key Responsibilities:
- Provide guidance and support to a team of service representatives.
- Engage with the client's Facilities Management team and collaborate with internal staff.
- Analyze monthly performance reports in conjunction with the Finance department.
- Serve as a point of escalation for contractor and client issues.
- Delegate service assignments to team members for entry into the National Accounts System.
- Ensure compliance with client Service Level Agreements (SLAs).
- Drive continuous improvement initiatives within the team.
- Review and authorize team members' payroll submissions.
- Foster and maintain strong relationships with clients.
- Bachelor's degree in Business or a related field.
- Demonstrated management experience is essential (experience in call center management is advantageous).
- Willingness to adapt to varying work schedules.
- Experience in landscaping, maintenance, or related trades is preferred.
- Proficiency in bilingual communication is a plus.
- Strong skills in Excel are required.