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Retail Operations Supervisor
2 months ago
Position Overview
As a key member of the management team, you will work closely with the Store Manager to cultivate a customer-centric sales environment. Your leadership will be essential in driving team performance and achieving business objectives.
Key Responsibilities
- Collaborate with the Store Manager to establish and promote a culture focused on customer satisfaction through effective practices and visual merchandising standards.
- Analyze sales data and market trends to identify opportunities for growth and implement strategies to address them.
- Uphold and promote the core values and culture of World Market consistently.
- Recruit, mentor, and develop a high-performing team dedicated to delivering exceptional customer service, aligned with our company ethos.
- Ensure a safe working environment through continuous safety training and adherence to safety protocols.
- Manage daily operational tasks and responsibilities as delegated by the Store Manager, particularly in their absence.
- Take on additional responsibilities as required to support store operations.
Customer Experience Focus
- Utilize available resources to enhance team knowledge on products, sales techniques, and business goals.
- Ensure all team members effectively use company tools to provide an outstanding customer experience.
- Oversee the successful implementation of omnichannel strategies, including add-on selling techniques.
- Encourage customer engagement to support loyalty programs.
Qualifications
- Demonstrated leadership abilities, including a commitment to customer service, urgency, attention to detail, and problem-solving skills.
- Preferred experience of 2+ years in a leadership role within a dynamic retail environment.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Must be at least 21 years of age.
- Ability to lift items weighing up to 40 lbs.
Benefits
- Flexible scheduling options to support your work-life balance.
- Employee discounts on World Market products.
- A welcoming and enjoyable workplace culture.
- An inclusive environment that encourages authenticity.
- Eligible employees can access Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
Part-time employees may participate in the Company's 401(k) retirement savings plan after completing a specified number of hours within their initial months of employment.
Full-time employees are eligible for comprehensive benefits starting on the first of the month following a designated period of continuous employment.