Service Coordinator

4 weeks ago


Reidsville, North Carolina, United States Southern States Food Service Inc Full time
Job Summary

We are seeking a highly organized and motivated Service Coordinator to oversee incoming calls and track service technicians' movements via GPS. The successful candidate will guide/direct the service technicians under their supervision while keeping an eye on all they handle via GPS systems, text messaging, phone calls and specialized software keeping the technicians guided with purpose.

Key Responsibilities
  • Coordinate and manage service requests from customers
  • Track and monitor service technicians' movements and activities
  • Communicate with customers and service technicians to ensure timely and efficient service delivery
  • Manage and maintain accurate records of service requests and technician activities
  • Identify and resolve any issues or concerns related to service delivery
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service or operations role
  • Excellent communication and organizational skills
  • Ability to work well under pressure and meet deadlines
  • Proficiency in using GPS and specialized software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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