Customer Service Coordinator
1 week ago
We are seeking a highly organized and motivated Customer Service Coordinator to oversee the daily operations of our service team. The successful candidate will be responsible for guiding and directing service technicians, ensuring timely completion of tasks, and maintaining excellent customer service standards.
Key Responsibilities:
- Coordinate and prioritize service requests to ensure efficient use of resources
- Monitor and track service technician movements via GPS and specialized software
- Communicate effectively with customers, service technicians, and other stakeholders to ensure seamless service delivery
- Develop and implement process improvements to enhance service quality and efficiency
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 2 years of experience in customer service or a related field
- Excellent communication, organizational, and problem-solving skills
- Ability to work well in a fast-paced environment and prioritize multiple tasks
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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