Optical Sales Professional

3 weeks ago

Wheat Ridge, Colorado, United States National Vision Full time
Job Summary

We are seeking a highly motivated and customer-focused Optical Sales Professional to join our team at National Vision. As an Eyewear Specialist, you will be responsible for providing exceptional customer service, meeting sales objectives, and ensuring that customers receive quality products in a timely manner.

Key Responsibilities
  • Greet customers in a friendly and professional manner, ensuring high-quality customer service.
  • Meet National Vision's sales objectives by presenting and selling eyeglass features and specialty lenses.
  • Maintain awareness of same-day service using the 'Ready When Promised' production board.
  • Ensure customers receive quality products in a timely manner, including dispensing eyeglasses and contact lenses.
  • Assist with answering phones efficiently in accordance with National Vision's telephone protocol.
  • Handle customer service complaints effectively and efficiently, reviewing reasons for redos and implementing practices to correct.
  • Check on the status of orders and notify customers of any delays.
  • Ensure all intra-web functions are completed daily, including cancelled job status, backorder lists, and problem jobs.
  • Perform insertion and removal training of contact lenses as directed by management and permitted by state law.
  • Ensure store cleanliness policies are adhered to at all times.
  • Complete inventory counts and replenish stock as necessary.
  • Implement and maintain visual merchandising, ensuring the eyeglass department is kept clean and organized.
  • Follow inventory control and loss prevention procedures at all times.
  • Oversee the sales floor, opening and closing the store following proper procedures.
  • Ensure bank deposits and cash handling transactions are in compliance with National Vision's procedures and policies.
  • Lead associates to complete tasks in a time-efficient manner.
  • Act as the point of contact to address customer service issues, maintenance, and vendor problems.
  • Ensure compliance with all store and corporate policies and procedures.
Requirements
  • Previous retail experience is preferred but not required.
  • Effective interpersonal skills are essential.
  • Ability to present and sell eyeglass features and specialty lenses.
  • Strong customer service skills are necessary.
  • Ability to learn optical knowledge.
  • Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
  • Ability to stand for extended periods of time, averaging 6-8 hours.
  • Possess leadership qualities.
  • Strong communication skills for effective leadership of teams.
About National Vision

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates, including bonus potential for every position in the store. We also offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs, access to educational courses, and promoting from within.

We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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