Customer Service Representative

3 weeks ago


Missoula, Montana, United States NorthWestern Energy Full time

About the Role:

As a Customer Associate at NorthWestern Energy, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries related to billing, service disruptions, account management, construction processes, and general utility services information. You will work closely with customers to understand their needs and provide solutions that meet their expectations.

Key Responsibilities:

* Accept customer payments and post them on the same day
* Balance cash drawers daily and make bank deposits
* Input and complete service orders
* Meet or exceed performance standards, including time spent at the workstation and time engaged with customer interactions
* Adhere to quality assurance, including call monitoring
* Coordinate with other NorthWestern Energy employees to find relevant information and take necessary action
* Explain rate changes and bill calculations as necessary
* Administer credit programs within prescribed scope
* Listen and respond appropriately to customer needs while reviewing and entering data on a computer
* Type memos, emails, and other correspondence in an accurate and timely manner
* Respond to emergency situations professionally and accurately by following established policy and procedures

Requirements:

* High school diploma or equivalent
* Successful completion of training program
* Demonstrate and maintain a good safety record
* Proficiency with the Microsoft Office suite and other computer applications
* Excellent attendance record
* Valid driver's license and satisfactory driving record

About NorthWestern Energy:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including 401K with company match, healthcare and wellbeing programs, employee assistance programs, life insurance, tuition reimbursement, competitive pay, paid company endorsed volunteer opportunities, paid parental leave, paid bereavement leave, paid training opportunities, paid time off, and 11 paid holidays.



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