Admissions Counselor

3 days ago


West Freehold, New Jersey, United States HealingUS Centers Full time
Admissions Representative

HealingUS Centers is seeking a compassionate and skilled Admissions Representative to join our team. As a key member of our Call Center, you will play a vital role in connecting individuals seeking help with the resources and support they need.

Key Responsibilities:
  • Respond to incoming calls from potential clients, family members, and referral sources, providing accurate information about treatment options and programs.
  • Conduct preliminary assessments and gather necessary information to guide potential clients through the admissions process.
  • Schedule appointments for assessments and follow up on client inquiries in a timely manner.
  • Collaborate with the admissions team to ensure smooth transitions and appropriate follow-up.
  • Maintain detailed and accurate records of conversations, inquiries, and actions taken in our CRM system.
  • Handle sensitive information with confidentiality and adhere to HIPAA regulations.
Requirements:
  • High school diploma or equivalent; Bachelor's degree in a related field preferred.
  • 1-2 years of experience in a call center or admissions role, preferably in healthcare.
  • Strong interpersonal and communication skills, with the ability to empathize with callers.
  • Ability to handle high call volumes while maintaining composure and professionalism.
  • Proficiency with customer relationship management (CRM) systems and computer applications.
  • Strong organizational skills and attention to detail.
  • Commitment to confidentiality and understanding of HIPAA regulations.
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The satisfaction of making a difference in the lives of individuals seeking treatment for mental health and addiction issues.


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