College Admissions Counselor

2 weeks ago


West Palm Beach, Florida, United States Keiser University Full time
Job Summary

We are seeking a highly motivated and student-focused Admissions Counselor to join our team at Keiser University. As a key member of our admissions team, you will play a critical role in guiding prospective students through the enrollment process, providing exceptional customer service, and promoting the university's academic programs.

Key Responsibilities
  • Engage with prospective students via phone, email, and text communication to provide information about our academic programs and services.
  • Guide students through the enrollment process, ensuring a smooth and seamless experience.
  • Develop and maintain relationships with students, alumni, and community partners to promote the university and its programs.
  • Meet departmental goals for phone productivity, applicant contact, enrollment, and retention targets.
  • Attend training sessions and professional development opportunities to stay up-to-date on university programs and services.
Requirements
  • Bachelor's degree from a regionally accredited college or university.
  • Minimum of 1 year of experience in a customer-facing role, preferably in higher education.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with a strong focus on customer service and student success.
Preferred Qualifications
  • Master's degree from a regionally accredited college or university.
  • Experience working in a contact center or customer service environment.
  • Knowledge of CRM software and student information systems.


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