Customer Service Lead Team Manager

3 weeks ago


Brockton, Massachusetts, United States Burlington Full time

**About the Role**

We are seeking a skilled Customer Service Lead to join our team at Burlington Stores, Inc. As a key member of our store staff, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.

**Key Responsibilities**:

  • Model company core values and appropriate back of house standards for the rest of the team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

**Requirements:**

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.

**Benefits:**

Burlington offers a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, and holidays.



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