Customer Service Operations Manager

1 day ago


Brockton, Massachusetts, United States Hy-Vee Full time

About Hy-Vee

At Hy-Vee, our people are the backbone of our organization. We pride ourselves on providing exceptional customer service and fostering a positive work environment.

Job Summary

We are seeking a highly motivated and results-driven Customer Service Operations Manager to join our team. In this role, you will be responsible for supervising and coordinating the activities of employees, ensuring that customer needs are met promptly and efficiently.

Key Responsibilities

  • Sales Floor Operations: Oversee sales floor operations, including managing inventory, merchandise displays, and visual merchandising.
  • Employee Supervision: Supervise and coordinate the activities of employees, providing guidance and support as needed.
  • Cash Handling: Assist with cash handling duties, including operating cash registers and making change.
  • Customer Service: Provide exceptional customer service, addressing customer concerns and resolving issues in a timely and professional manner.
  • Inventory Management: Maintain accurate inventory levels, receiving and stocking merchandise, and rotating stock to ensure freshness.
  • Maintenance and Safety: Perform maintenance tasks, including cleaning and maintaining equipment, and reporting any safety hazards or incidents.
  • Training and Development: Participate in training programs to enhance knowledge and skills, and assist in training new employees.

Requirements

  • Education: High school diploma or equivalent required; associate's degree or higher preferred.
  • Experience: Two years of retail experience, preferably in a management role; or equivalent combination of education and experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and perform repetitive motions.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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