Customer Service Team Member

6 days ago


Brockton, Massachusetts, United States U-Haul Full time

Job Title: Customer Service Team Member

Location: Brockton, Massachusetts

We are seeking a motivated and friendly individual to join our team as a Customer Service Team Member. As a key member of our rental services team, you will be responsible for providing exceptional customer service, ensuring that customers receive the best possible experience with U-Haul.

Salary: Estimated $40,000 - $60,000 per year, depending on location and experience.

About the Job:

The successful candidate will have a valid driver's license, high school diploma or equivalent, and excellent communication skills. You will work in a fast-paced environment, interacting with customers, responding to queries, and resolving issues in a timely and professional manner.

Responsibilities:

  • Assist customers with U-Haul products and services
  • Use smartphone-based technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment
  • Answer questions and educate customers about products and services
  • Prepare rental invoices and accept equipment returns
  • Install hitches and trailer wiring
  • Fill propane (certification offered through U-Haul)
  • Drive a forklift (certification offered through U-Haul)
  • Other duties as assigned

Benefits:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.



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